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    • I wish to place an order at T-A-O.COM

    • How can I be informed of new arrivals?

      Simply sign up for the newsletter from our website and you will be the first to receive Tape à l’œil current events and offers. You will find the new arrivals at http://www.t-a-o.com/en/nouveautes.We also invite you to follow us on Facebook or Pinterest to be aware of our novelties : more than 100 new arrivals per week!

    • Can I find the same products in stores and at www.t-a-o.com?

      On the website you will find most of the collection available in stores. However, depending on stock availability, it may be that you find an article online that is not available in your store.

    • How to be sure of the right size?

      Once you are at the product description, you can click at the "Size Guide". You can find at a glance the size that suits your child.

    • My article is unavailable, will it be available?

      To satisfy you, we constantly renew our collections of trendy products. Novelties arrive every week in stores and at the website. These specific products stay available online for about 4 weeks, and the basics are replenished throughout the season.

    • Can I receive a paper catalog?

      To be closer to fashion, Tape à l’oeil collections are constantly renewed. This does not allow us to offer a paper catalog. Surf at TAO.COM or visit one of our shops to discover our collections and new products every week! The lookbooks offered on our website also allow you to have an overview of our products.

    • What's the payment methods?

      Divers payment methods are at your disposition. You can pay your order :
      • By credit card (bancaire (CB, VISA, Mastercard, all orders of a minimum amount of 1€)
      • By PayPal (for the minimum order of 1€)
      • By Illicado & Tape à l’oeil gift cards (for the minimum order of 1€)
      • By promotional voucher
      For the moment, we do not propose any payment by cheque or a bank transfer.

    • How to check the balance on my Illicado card?

      Simply complete information at http://www.illicado.com/consultation-solde-carte/ to know the balance of your card

    • By what means can I order?

      There are several ways to order on our website :
      • Via desktop or tablet at www.t-a-o.com
      • On smartphone by logging at the mobile version of www.t-a-o.com or by downloading MYTAO free application at Apple Store or Android Market.
      • In store we invite you to order the unavailable items accompanied by one of our saleswomen. This service is unavailable during Original Days and Sale.

    • • Can I pay safely (3D Secure)?

      We have put in place a system guaranteeing a secure payment. SSL encryption security system protects data related to payment. To enhance the security of your data, we have implemented the 3Dsecure which allows you to receive a code by SMS to seize upon settlement to checkout. This code is sent by the bank. If you've recently changed phone number, do not forget to inform your bank.

    • When does my bank account he will be debited?

      Your account is debited 24 hours after confirmation of your order on our website

    • How can I use my promotional voucher?

      You have received a promotional voucher and would like to use it. It's very simple, just enter the code at the summary of your order just before your payment in the dedicated "promo code" area. It will allow you to benefit from a discount on the total amount of your purchase. It is possible to enter only one promotional code per order. The promotional code is valid with any loyalty offer and ongoing commercial offer.

    • My promotional voucher does not work, what shall I do?

      Your code is invalid. Several reasons may explain the invalidation of your code:

      • Your code has expired
      • A blank space before or after you enter your code in the space may be enough not to recognize your code.
      • Your code is not valid on selected products (sometimes a code is reserved to a product category)
      • Feel free to try again the received code
      • If the problem persists please contact us via our contact form

    • How to place a gift order?

      On your cart, click "This is a gift order? ". On this same page, you will find a text space or you can leave an accompanying note to the person receiving the package. In the next step, be sure to check that it is a delivery to another address. We will arrange to send the gift to the address indicated with priceless delivery.

    • What modes of delivery and price?

      Find all tarifs and shipping methods at http://www.t-a-o.com/livraison

    You cannot find answers to your question, feel free to contact our Customer Service: http://www.t-a-o.com/en/serviceclient

    • I’VE ALREADY MADE AN ORDER AT T.A.O.COM

    • Can I cancel my order?

      Once the order is placed, it can not be canceled. If you are not satisfied with the order, you can of course return the package to shop, relay point, or by post.

    • How to change an order?

      To ensure a quick delivery, we process orders upon confirmation of payment. So we cannot intervene, either by adding an item, making it a gift order or joining or changing a message or delivery address.

    • Is my order well registered?

      Once you validate your order, you receive a confirmation by e-mail instantly. Sometimes sending of this email is disturbed and it arrives within 24 hours after placing your order or in your spam folder. If you have any doubt, please consult your orders in "My Account".

    • How to be reimbursed for items reported missing?

      If you have paid:

      • by credit card, the refund will be made directly to the bank account used to order
      • a gift card, you will be contacted within a maximum period of 7 days to confirm the mailing address where we will send the gift card.
      • promotional voucher, it will be returned by email to the email address used for your previous order

    • There are some unreported missing items in my order, what to do?

      We invite you to record the reference and / or the product name, product size and colour and contact us via the contact form to send us this information.

    If you cannot find answers to your question, please contact our customer service :http://www.t-a-o.com/en/serviceclient

    • MY ACCOUNT

    • How can I create my account?

      In order to create an account at our website, you can go to https://www.t-a-o.com/en/login, click on “Register” and fill the information form. You should create your password, which will be needed for signing in to our website. It is possible to add, change or delete your personal information directly on the website, after you have signed in. Only birthday dates are not changeable. If you have bought My TAO Community card in one of our stores and you would like to create an account, you will need to type your loyalty card number and your family name given in the store, in the tab “I subscribed to loyalty program in store and I don’t have an account yet”.

    • How can I change my personal information?

      In order to change your personal information, please, sign in to your account and click on the tab “Hello [Your name]” and then on “My contact details”. The only information you will not be able to change is first names, surnames and birthday dates of your children.

    • How can I link my card bought in the store to my digital account?

      If you have subscribed to our loyalty program in the store and you would like to create an account, you just need to type your loyalty card number and your family name given in the store, in the tab “I subscribed to loyalty program in store and I don’t have an account yet” at https://www.t-a-o.com/en/login

    • Where can I find my password?

      In order to do this, go to “Sign In” tab, type your email and click on the “I have forgotten my password” link so you can get a new password.

    • What can I do if I have lost my login and password?

      After you have signed in, your email address will help you to stay connected to your account. Your password is indicated in the Welcome email which has been sent to you. If you have joined our loyalty program online, your card number is indicated in your loyalty area https://www.t-a-o.com/en/my-account as well as in the email which has been sent to you at once after you have joined the loyalty program. If you have subscribed to the loyalty program in store, your card number is indicated on the back of your card. We can send it to you as well. In order to do this, please, go to your “My TAO Community” loyalty area at the site and click on the “I have forgotten my password” link so you can get a new password.

    • How do I subscribe to/unsubscribe from Tape à l’oeil newsletters?

      In order to subscribe to our newsletters you have a possibility to type your email address in the field at the bottom right corner of our website. During the creation of your account you can accept or not to receive our newsletters, by putting a check mark in the according field. In order to unsubscribe, you can open any of the newsletters received from us, and click on the “I cancel my subscription” link at the bottom of the newsletter.

    You cannot find answers to your question, feel free to contact our Customer Service: http://www.t-a-o.com/en/serviceclient

    • DELIVERY

    • Which are delivery means and prices?

      Find all the prices and additional information at http://www.t-a-o.com/en/livraison

    • Which is delivery delay for my order?

      Delivery delay is 3-5 working days for France and Corsica. The order placed before 11h30 a.m. from Monday till Friday will be sent the same day. This delay can be extended to 5-10 working days during the sale period or during any other period with reductions (Private Sale, Original Days).

    • Can I be delivered abroad?

      We deliver all over the world. The price will depend on the delivery country. You can find all the prices for delivery at http://www.t-a-o.com/livraison

    • How can I order my delivery to collect point?

      When you are placing your order, you can select “Delivery to a collect point” option. In order to be able to track your parcel, you will get a tracking number which you can use to track your parcel at the Mondial Relay website. When your parcel arrives to a collect point, you will get an email informing you that your parcel is available in the collect point of your choice. If you didn’t receive your parcel within 10 days, please contact the delivery company at http://www.mondialrelay.fr/vos-questions/

    • How can I choose delivery in store?

      While placing your order you can choose the nearest store for your delivery. Delivery to your store is not available? It can be due to a temporary closing for a relooking. Don’t worry the option will be available soon. During some periods “Delivery in store” option can remain unavailable. If you would like to track your order, you need just go to your personal account on the site and then click on “My orders” link.
      When the order arrives to the store, you will get an email and/or SMS and/or a phone call to confirm that your order is available from now on in the store.
      If you didn’t receive your parcel within 10 days, please do not hesitate to contact your chosen store for any additional information. You will find all the contact details of your store at http://www.t-a-o.com/store-finder.

    • How can I choose delivery to my home address?

      While placing your order please choose “at home delivery” option. After your order will be sent, you will receive a tracking number using which you can track your parcel at the Colissimo website. After the order has been placed, you will not be able to change delivery address. If you didn’t receive your parcel within 10 days, please contact the delivery company to receive more information. Please notice, that delivery outside France takes up to 21 and more days.

    You cannot find answers to your question, feel free to contact our Customer Service: http://www.t-a-o.com/en/serviceclient

    • EXCHANGE AND RETURN

    • How can I proceed to an exchange or return of an item?

      Please find all the information regarding an exchange and return at http://www.t-a-o.com/en/echange

    • How can I get a refund?

      If you have returned an item or there was a missing item in your order and you are waiting for a refund. If you have paid by:
      • A credit card, a refund will be made directly to the account from which we have received the payment.
      • A gift card, you will be contacted within 7 days for a confirmation of your home address to which we will send you a gift card after we receive returned items.
      • A promo code, another promotional code will be sent to your email address used for placing a previous order after we receive returned items.
      None of the items bought at Amazon can be returned to our stores Tape à l’oeil. The return of the items bought at Amazon has to be made through your Amazon account.
      None of the items bought at the 3suisses website will be accepted.

    You cannot find answers to your question, feel free to contact our Customer Service: http://www.t-a-o.com/en/serviceclient

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