PERSONAL DATA AND COOKIE MANAGEMENT POLICY
TAPE À L'ŒIL is committed to protecting its customers' personal data and ensuring the highest level of protection.
To provide its service, TAPE À L'ŒIL collects personal data from visitors to its website, TAPE À L'ŒIL, as well as from customers in its shops.
TAPE À L'ŒIL, as Data Controller, undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of 27 April 2016 relating to the protection of personal data (GDPR) and the law No. 78-17 of 6 January 1978 as amended.
1. IDENTITY OF THE DATA CONTROLLER
The company collecting the personal data and carrying out the data processing is:
TAPE À L'ŒIL, a simplified joint-stock company with a capital of 1,200,000.00, registered in the Trade and Companies Register of Lille Metropole under number 389,632,639, whose registered office is located at 24, Avenue du Grand Cottignies, 59290 WASQUEHAL.
2. PURPOSES OF DATA COLLECTION AND LEGAL BASIS
TAPE À L'ŒIL ensures that it has one or more of the following legal bases for collecting personal data:
- the execution of a contract (e.g. to process and send an order or to open and manage a TAPE À L'ŒIL customer account), or;
- the execution of a legal obligation (e.g. invoice retention), or;
- where it is in TAPE À L'ŒIL's legitimate interest, or;
- where the customer has given his/her consent to the collection of the data.
TAPE À L'ŒIL's legitimate interest must not conflict with the rights and freedoms of Customers. Examples of legitimate interests mentioned in the GDPR include fraud prevention, direct marketing and data sharing within a group of companies.
TAPE À L'ŒIL collects and processes its Customers' personal data to carry out the following processing operations:
|Purposes of processing implemented by TAPE À L'ŒIL||Legal basis|
|Customer account, shopping cart and order management;||Execution of the contract between a Customer and TAPE À L'ŒIL (GENERAL CONDITIONS OF SALE)|
|Management of payment transactions;|
|Management of delivery operations;|
|Customer relationship management (telephone/e-mail), order tracking, after-sales service, product returns and refunds;|
|Customer satisfaction management (collection of customer opinions on products and customer service performance);||TAPE À L'ŒIL's legitimate interest in improving service quality|
|Fight against fraud during the payment of the order and management of unpaid invoices after the order;||Execution of the contract between a Customer and TAPE À L'ŒIL. (GENERAL CONDITIONS OF SALE)
|Statistics, analysis, selection and segmentation of customers to improve our understanding of our customers;||TAPE À L'ŒIL's legitimate interest in improving its knowledge of its customers.|
|Sending targeted commercial offers by e-mail, SMS, Push, on social networks, other websites or any other medium;||Customer Consent
Legitimate interest for paper-based prospecting mailings
|Site traffic measurement (mobile and desktop) and mobile applications;||Customer Consent|
|Provision of sharing tools on social networks;|
|Setting up competitions and advertising them;||Legitimate interest|
|Sharing information with business partners;||Execution of the contract between a Customer and TAPE À L'ŒIL
Customer consent (for electronic prospecting operations)
|DATA PROCESSING IMPLEMENTED SPECIFICALLY WITHIN THE FRAMEWORK OF THE TAO NEW LIFE SERVICE (SALE OF SECOND-HAND PRODUCTS)|
|Provision of the TAO NEW LIFE service enabling customers to buy and sell TAO branded items to other customers||Execution of the contract between a Customer and TAPE A l'ŒIL (TAO NEW LIFE GENERAL CONDITIONS OF USE)|
|Provision of a financial service provider to facilitate payments between users of the TAO NEW LIFE service;||Execution of the contract between a Customer and TAPE À L'ŒIL. (TAO NEW LIFE GENERAL CONDITIONS OF USE)
|Provision of private messaging between users of the TAO NEW LIFE service||Execution of the contract between a Customer and TAPE A l'ŒIL (TAO NEW LIFE GENERAL CONDITIONS OF USE)|
3. INDIVIDUAL RIGHTS
3.1. What rights can be exercised?
According to Articles 15 to 22 of Regulation 2016/679 of 27 April 2016, any natural person whose data have been collected may exercise the following rights:
- - Access rights
- - A right of rectification,
- - A right to object to the processing of their data and to delete their data,
- - A right to oppose profiling,
- - A right to limitation of processing,
- - A right to data portability
The Customer may also formulate instructions relating to the storage, erasure and communication of their personal data after their death in accordance with Article 40-1 of Law 78-17 of 6 January 1978. These instructions may be general or specific.
When TAPE À L'ŒIL detects a violation of personal data likely to create a high risk for the Customer's rights and freedoms, the Customer will be informed of this violation as soon as possible.
Finally, the Customer may withdraw his/her consent at any time.
3.2. How can you exercise them?
These rights can be exercised with the company TAPE À L'ŒIL, which collected the personal data as follows:
By electronic means, at the following address: firstname.lastname@example.org
The request must indicate the surname, first name, postal address, e-mail, and, if possible, the customer reference.
After verifying your identity, TAPE À L'ŒIL sends a reply within one month after you exercise your right. In some cases, due to the complexity of the request or the number of requests, this period may be extended by two months.These rights may, in certain cases provided for by the regulations, be subject to exceptions.
In the event of a non-response or unsatisfactory response, the data subject may refer the matter to the data protection supervisory authority (CNIL: www.cnil.fr).
3.3. My rights and the VALIUZ Alliance
If you wish to specifically oppose the sharing of your data by TAPE À L'ŒIL with the members of the VALIUZ alliance, you can send us an e-mail at email@example.com expressly indicating "Opposition to VALIUZ sharing".
If you have any questions about VALIUZ, please visit https://valiuz.com
You can also oppose the VALIUZ service globally and for all the member brands on the VALIUZ website, by clicking here. In this case, the data that you may have transmitted to any other member of the alliance will no longer be processed by VALIUZ.
To also delete the VALIUZ cookie, you can set your cookies here.
4. DATA RECIPIENTS
4.1. TAPE À L'ŒIL Recipients and Subcontractors
Your data is sent to TAPE À L'ŒIL partners who can process the data on their behalf (these are recipients), or only on behalf of and according to TAPE À L'ŒIL's instructions (these are subcontractors).
The recipients of the data are:
- payment institutions (banks)
- Business partners for commercial prospecting purposes. For a list of business partners, click here.
- The franchisees of the TAPE À L'ŒIL franchise network.
- A payment solution for the TAO New Life service:
- The company Mango Pay processes the data being jointly responsible for receiving and executing payment transactions; customer relationship and complaint management; the fight against money laundering and the financing of terrorism.
TAPE À L'ŒIL also uses subcontractors for the following operations:
- secure payment on the website and the TAO NEW LIFE service
- the fight against fraud
- the shipment of orders and parcels
- Carrying out technical maintenance and development operations on the website, internal applications and the central information system, and TAPE À L'ŒIL shops.
- Collection of customer opinions
- Sending commercial prospecting e-mails
- Call centre management
- Provision of a SAAS platform within the mobile application allowing TAO customers to market TAO NEW LIFE second life garments
4.2. VALIUZ Alliance
TAPE À L'ŒIL is a member of the VALIUZ alliance which brings together a group of companies around customer knowledge to improve your experience and personalise our offers and communication according to your buying habits.
VALIUZ is a company co-owned by TAPE À L'ŒIL. To view the list of brands participating in the alliance, click here: https://www.valiuz.com/liste-des-membres/
4.2.1. How does VALIUZ work?
VALIUZ pools technological and human resources to improve the customer experience.
To do this, VALIUZ gathers customer data from the alliance members:
- To carry out statistical processing allowing each member of the alliance to understand the expectations of its customers better and thus to develop its activity and its offer.
For example: with a better knowledge of the territory and local expectations, an alliance member brand can identify the best location to open a new shop and adapt its range accordingly.
- To allow the members of the alliance to get to know you better so that they can talk to you better: your preferred method of purchase, the time of day when you prefer to look at new products, the products you are interested in, and so on.
For example: Are you in the habit of looking at high-tech products online but prefer to buy them in-store? Rather than offering you exclusive web offers that do not interest you, the company will offer you a valid promotion on this type of product in the shop closest to you (subject, of course, to the choices you have expressed to the company about receiving this type of communication). Result: Fewer suggestions that do not interest you, more offers that appeal to you.
4.2.2. Which data do you need to benefit from this service?
The algorithms used by VALIUZ are enriched and improved by several types of data: the personal information that you have communicated to us (for example age range, location, sex, etc.), your purchase history on the web and in-store and, if you have accepted the VALIUZ cookie, your online browsing (pages visited, most viewed products, etc.).
Your telephone number, e-mail address, postal address or your first and last names are not transmitted to the members of the alliance. An alliance member who does not know you will never be able to receive information about you.
VALIUZ does not reuse the data collected for its own account: it acts only on behalf of the members of the alliance. It will not send you any communication or advertising. The data processed by VALIUZ is encrypted so that VALIUZ is not able to identify you directly with this data ("pseudonymised" data).
Using VALIUZ, TAPE À L'ŒIL provides pseudonymised data to alliance members who already know you, and conversely, TAPE À L'ŒIL collects data that you have transmitted to these members. This sharing, therefore, only takes place between brands by which you are already known (for example, because you are already a customer or subscribe to the newsletter of these brands). This data processing is based on the legitimate interest of TAPE À L'ŒIL.
VALIUZ keeps the data for the time necessary to achieve the purposes referred to above and deleted in accordance with the conservation policy defined by TAPE À L'ŒIL in the section below.
5. DATA TRANSFERS OUTSIDE THE EUROPEAN UNION
For certain operations, personal data may be transmitted to companies located in countries outside the European Union. Prior to the transfer outside the European Union, and in accordance with the regulations in force, TAPE À L'ŒIL ensures the security of these data transfers.
Transfers outside the European Union can be made, in particular, within the framework of the following activities:
|Activité||Pays de destination des données||Encadrement du transfert de données|
|Exploitation des données vers les réseaux sociaux||Etats-Unis||Privacy Shield|
|Solution Bureautique en Cloud||Etats-Unis / Japon / Canada / Australie||Binding Corporate Rules|
|Solution de gestion CRM et prospection||Etats-Unis||Privacy Shield|
|Secure payment solution for TAO NEW LIFE||Brazil / Mexico / United States / Australia / Singapore / China||Standard contractual clauses|
6. DATA RETENTION PERIOD
TAPE À L'ŒIL has established precise rules concerning the length of time for which Customers' personal data are kept. As a matter of principle, unless otherwise required by law, data shall be kept for as long as necessary to fulfil the purposes for which they were collected.
The storage periods used are as follows:
- - Prospect data (someone who has never bought) is stored for three years after the last contact from the prospect;
- - Customer data is kept for three years from the last purchase;
- - Cookies for audience measurement, targeted advertising and sharing on social networks are stored on the customer's device or computer for a period of 13 months;
- - Purchase invoices are kept for ten years.
7. COLLECTION OF DATA FROM MINORS
TAPE À L'ŒIL does not collect data on minors under 16 years of age without the consent of the holder of parental authority who communicates the data himself or herself.
8. COMMERCIAL PROSPECTING?
TAPE À L'ŒIL uses your contact information to send you targeted advertising, in particular by e-mail, post, SMS, push or on social networks.
TAPE À L'ŒIL complies with the rules laid down by Directive 2002/58/EC of 12 July 2002, which provides for the prior collection of express consent from the customer to send commercial prospecting by electronic means (e-mail or SMS).
Consequently, when creating your account on the website, you are expressly asked for your consent to receiving offers from TAPE À L'ŒIL by e-mail.
TAPE À L'ŒIL will not send you personalised solicitations by e-mail or SMS if you have not consented.
There is an exception when the Customer, without having given his/her prior consent, may nevertheless be approached if he/she is already a customer of TAPE À L'ŒIL and the purpose of the prospecting is to offer similar products or services.
In all cases, the customer has the option to oppose the receipt of these requests by carrying out the following actions:
- - For e-mail, by clicking on the unsubscribe link provided in each e-mail;
- - For SMS, by sending the message SMS stop to the number indicated in it;
- - By contacting customer services.
TAPE À L'ŒIL may contact you by phone to propose offers on products or services. If you do not wish to be solicited, you have the option to register on the list of opposition to telephone solicitation available on the website www.bloctel.gouv.fr
9. COOKIES, TAGS AND TRACKERS
9.1. WHAT IS A COOKIE?
They are intended to collect anonymous information about how users navigate our website.
Cookies are also used to track the number and/or frequency of visitors to our website, in particular, to ensure that it operates quickly.
However, the data obtained are limited. They only concern the number of pages visited, the city where the IP address connecting to the website is located, the frequency and recurrence of visits, the duration of the visit, the browser, the operator or the type of device or computer from which the visit is made. Data such as the user's surname, first name or login postal address are not obtained under any circumstances.
Cookies do not damage your computer and cannot be used to identify you personally. Please note that only the issuer of a cookie is likely to read or modify the information contained therein.
9.2. WHAT ARE COOKIES USED FOR?
Depending on your choice (which you can modify at any time), the cookies we issue mainly allow us to store your login information, to offer you targeted advertising tailored to your interests and to produce statistics about visits.
9.3. DURATION OF COOKIE STORAGE
Cookies are stored for a period of 13 months after their first deposit in the user's device or computer equipment.
9.4. THE COOKIES USED
9.4.1. COOKIES THAT ARE STRICTLY NECESSARY
These are the cookies necessary for the proper functioning of our website. These allow you to use the main features of our website, such as browsing our site, creating a shopping cart, and keeping your profile data. Accepting these cookies is a necessary condition for the use of our website. If you refuse them, we cannot ensure normal navigation on our website.
9.4.2. FUNCTIONAL COOKIES
- TARGETED ADVERTISING WITH GOOGLE
We use Google remarketing lists to serve ads to users who have already visited the website www.t-a-o.com.
If you do not want to use this service, you can disable this Google Ad service by following the instructions on the About Google Ads page. Among other things, it explains how to disable interest-based advertising by Google and its participating companies.
If you want to permanently disable the DoubleClick cookie by which Google operates its ads, you can also choose to install the DoubleClick opt-out extension.
- TARGETED ADVERTISING WITH NEXTPERFORMANCE
We use the Nexperformance solution to serve ads to Internet users who have already visited our website www.t-a-o.com.
To find out more, or to refuse Nextperformance click here
- TARGETED ADVERTISING WITH FACEBOOK
We use Facebook to serve ads to people who have already visited our website www.t-a-o.com.
To find out more, or to refuse the use of Facebook cookies, click here
- TARGETED ADVERTISING BY E-MAIL
After browsing our website www.t-a-o.com, you receive an e-mail although you have not given your e-mail address to Tape à l'oeil. How is that possible?
Tape à l’oeil uses SaleCycle e-mail: The purpose of SaleCycle e-mail is to find Internet users who have already visited our website www.t-a-o.com and send them personalised e-mails.
Tape à l'oeil does not address this e-mail directly to you and does not know your e-mail address for this treatment; it remains with the partner.
- ANALYTICAL COOKIES
We use analytical cookies, which collect data about your use of our site. Aggregated and anonymous data from these cookies are used solely to improve the functioning of our website.
- ADVERTISING COOKIES
LRefusing these cookies will not suspend the display of advertisements on our website. It will only result in you seeing advertisements that are not tailored to your interests or related to your browsing history.
- - VALIUZ COOKIE
VALIUZ provides a service aimed at improving the customer experience. To do this, VALIUZ allows alliance members to recognise you when you browse their website. This allows them, for example, to personalise the content of their site and the offers they can make to you, depending, in particular, on your browsing and purchasing behaviour.
To provide this service, VALIUZ collects your browsing information on the websites of the members of the VALIUZ Alliance (pages visited, products viewed and purchased). This information is used to complete your profile for the purpose of pseudonymous analysis and can be compared with the data you have provided to the alliance members (example: age range, in-store purchase history, etc.). This allows VALIUZ, based on the analysis made of this data, to qualify your preferences, and thus to allow the members of the alliance to send you relevant communications.
The data collected and processed by VALIUZ within the framework of its service are pseudonymised, that is to say, they do not allow you to be directly identified. This service is provided through a tracker deposited on the alliance members' sites and mobile applications.
To recognise you on the different devices you use to browse the Internet, VALIUZ uses the service of the company Mediarithmics, which uses a digital identifier (cookie) to identify you. Médiarithmics carries out the creation of this identifier (type "XXX") in its capacity as a data controller.
The collection of this identifier generated by the Mediarithmics cookie when you browse our Site constitutes a treatment for which TAPE A L'OEIL and Mediarithmics are jointly responsible. Mediarithmics then processes this identifier to compare it to its reconciliation table. The comparison confirms that the same browser has been identified on the site of several of its customers, and for Valiuz on the site of the members of the alliance. Mediarithmics is responsible for processing this correspondence table. Under no circumstances will Mediarithmics access your browsing data on the Site of one of the alliance members. Valiuz recovers from Mediarithmics this identifier and the Sites of the alliance members visited and correlates them with the other data at its disposal for the purposes mentioned above. For more information on the reconciliation process performed by Mediarithmics, please consult the Mediarithmics data protection policy available here.
VALIUZ processes these data under the conditions set out in article 3.2 of this document.
The VALIUZ cookie has a maximum lifetime of 13 months. The navigation data, thus collected by VALIUZ, are kept for a maximum of 12 months.
To object to the VALIUZ cookie, click here.
You are informed that the opposition to the cookie is made by the deposit of a cookie. Therefore, the objection only applies to the device on which you object to the cookie. If you log in with another device, or if you delete cookies from your device, you will have to click the button above again to object to the deposit of the cookie.
9.4.3. THIRD-PARTY COOKIES
These are cookies that are stored on your device or computer by third-party companies.
We may also place on our website sharing buttons such as "Share" and "Like", from social networks such as Facebook and Twitter.
The social network is likely to identify you through this button, even if you did not use this button when you visited our site. Indeed, this type of application button can allow the social network concerned to track your navigation on our website, on your device or computer following a session previously opened on the social network during your navigation on our site.
We have no control over the process used by social networks to collect information about your browsing on our website and associated with the personal data they hold. We invite you to consult the privacy policies of these social networks to learn about the purposes, including advertising, for which they use the browsing information they may collect through these application buttons.
These access rights are normally configurable in your settings for using each of the networks
9.5. YOUR CHOICE
9.5.1. The cookie agreement:
The storage of a cookie in a device or computer is essentially dependent on the will of the user of the device or computer. You can express and modify your cookie preferences at any time and free of charge, through the choices offered to you by your browser software.
If, in your browser software, you have accepted the recording of cookies in your device or computer, the cookies embedded in the pages and content you have viewed may be temporarily stored in a dedicated area on your device or computer.
They will be readable only by their issuer.
9.5.2. Refusal of cookies:
You can delete or refuse to save all or part of the cookies we issue by changing your browser settings.
However, if you refuse to store the cookies we issue on your device or computer, or delete the cookies we have stored on your devices, you will no longer be able to use a number of the features that are still required to navigate through certain areas of our website.
This would be the case if you attempted to access our content or services that require you to be identified.
This would also be the case if, for technical compatibility purposes, we could not recognise the type of browser your device or computer uses, its language and display settings, or the country from which your computer appears to be connected to the internet.
In such a case, we decline all responsibility for the consequences related to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their functioning and that you have refused or deleted.
The configuration for managing cookies and your choices is different for each browser. It is described in the help menu of your browser, where you can find out how to change your cookie preferences.
For Chrome™: Open the configuration menu and select Settings; click on Advanced Settings, then Content Settings, and then choose the desired options.
For the Internet Explorer™: Open the Tools menu and select Internet Options; click on the Confidentiality tab and then choose the desired level.
For Firefox™: Open the Tools menu and select Options; click on the Privacy tab and choose the desired options.
For Safari™: Choose Safari > Preferences and click Security; click on Show Cookies and then choose the desired options.
For Opera™: Open the Tools menu and select Preferences; click on the Advanced tab, then in the Cookies section, click on Manage Cookies; choose the desired options.